Policies & information

About the seller

The full postal address of the business is printed on every invoice and is shared on request.

Privacy Policy

This policy explains how personal data is handled, in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Browsing this website

This gallery website does not use cookies, analytics, advertising or tracking of any kind, and it has no sign-up or contact forms. Fonts and images are served from this site itself, so no third party (such as Google) is contacted when you visit. Your display and accessibility choices are saved only in your own browser and never sent to us.

The site is hosted on Cloudflare, which, like any web host, processes technical information such as your IP address and browser type for a short time to deliver pages and protect the site from abuse. We do not access or use this information.

The shop (mah-artworks-shop.pages.dev)

Buying online happens on our separate shop site. It has no analytics, advertising or tracking either. To place an order you sign in with your email address (we email you a one-time code; there is no password). We then store:

• your email address, and the name and phone number you give us;
• the delivery addresses you save (addresses in India only);
• your orders: the artworks, prices, shipping choice, a copy of the delivery address, the UPI transaction reference (UTR) you enter after paying, courier and tracking details, and a history of each order's status.

We do not receive or store your bank, card or UPI PIN details: you pay from your own UPI app, and we check the payment in our bank account. Your cart is kept only in your own browser until you check out, and the shop keeps you signed in using your browser's local storage, not cookies.

This data is stored with Supabase (our database and sign-in provider) on servers that may be outside India, and the shop is hosted on Cloudflare. To calculate shipping we send the delivery PIN code and parcel size to our courier aggregator (Shiprocket); when your order is dispatched, your name, phone and address are shared with the courier delivering it. Nobody else receives it.

When you contact us or place an order

If you write to us by email or Instagram, we receive the details you choose to share — typically your name, contact details and message. If you buy or commission an artwork, we also collect your delivery address and phone number, and keep a record of the payment.

We use this information only to reply to you, to fulfil and deliver your order, to issue invoices and to meet legal and tax obligations. We never sell or rent your data. We share it only with the courier delivering your order, with banks or payment apps used to pay us, and with authorities where the law requires it.

How long we keep it

Saved addresses and your profile are kept until you delete them or ask us to close your account. Enquiries that do not lead to an order are deleted within 12 months. Order and invoice records are kept for as long as Indian tax and accounting laws require, and then deleted.

Your rights

Under the Digital Personal Data Protection Act, 2023 you may ask us to tell you what personal data we hold about you, to correct or update it, or to erase it (unless we must keep it by law). You can edit or delete your saved addresses and details yourself on the shop's Account page. You may withdraw your consent at any time, and nominate another person to exercise these rights on your behalf. Write to the Grievance Officer below; we will respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.

We do not knowingly collect personal data from anyone under 18 without the consent of a parent or guardian.

Security

We keep your information in password-protected accounts and share it only as described above. No method of storage or transmission is completely secure, but we take reasonable care to protect it.

Terms of Use & Copyright

By using this website you agree to these terms.

Copyright

All artworks, photographs of artworks, the “MS” seal and stamp, and the text on this website are the original work of Mahalakshmi Srikanth and are protected under the Copyright Act, 1957 and international copyright law. © Mahalakshmi Srikanth. All rights reserved.

You may view the website and share links to it. You may not copy, download, print, reproduce, sell, modify, remove the watermark from, or use any image — including to train or prompt artificial-intelligence systems — without prior written permission. For licensing or prints, please get in touch.

Buying an artwork

Buying an original artwork transfers ownership of the physical piece only. Copyright and reproduction rights remain with the artist unless agreed otherwise in writing.

Website content

We try to keep all information accurate. Colours may look slightly different on your screen than on the actual artwork. Links to other websites (such as Instagram) are provided for convenience; we are not responsible for their content.

Governing law

These terms are governed by the laws of India. Subject to your rights as a consumer under the Consumer Protection Act, 2019, the courts at Mumbai, Maharashtra shall have jurisdiction.

Orders & Commissions

Buying an artwork in the shop (delivery in India)

1. Artworks with a price are listed in our shop. Prices are in Indian Rupees (₹) and include all applicable taxes; the delivery charge for your PIN code is shown separately before you pay.
2. Sign in with your email, choose a delivery address and a shipping option (or free pickup in Mumbai), review the total and place the order. Each original is one of a kind: placing the order reserves it for you.
3. Pay the exact total by UPI using the button or QR code shown, to the UPI ID displayed there, then enter the 12-digit UPI reference number (UTR). If payment is not made within 48 hours, the order is cancelled and the artwork released.
4. We check every payment in our bank account and then mark the order paid; you can follow its status on the shop's Account page. Please pay only through the details shown on your order page and never to anyone else claiming to represent us.
5. Each artwork comes with a signed certificate of authenticity, and you receive an invoice with every purchase.

Buying from outside India

Online checkout is for addresses in India. From any other country, please email us with the artwork's name (each artwork page has an “Enquire by email” button) and your country and address: we reply in writing with the shipping cost and how to pay before you pay anything.

Each artwork is original and one of a kind. Rangoli and kolam are temporary floor art and are shown for display; similar designs can be created on request.

Commissions

• Share your idea, size and preferred medium; we will send a written quote and an estimated timeline.
• A 50% advance confirms the commission, and the balance is due before dispatch.
• A progress photo is shared, with one round of minor changes included.
• If you cancel before work begins, the advance is refunded in full. Once work has begun, the advance is non-refundable, as it covers materials and time.

Shipping, Returns & Refunds

Shipping

We ship across India by reputed courier. The shipping charge is paid by the buyer and is calculated at checkout for your PIN code from the parcel's packed size and weight; where live courier rates are not available it is marked as an estimate and confirmed with you before dispatch. Artworks are packed in a rigid box with corner guards and insured in transit, and usually dispatched within 3–7 working days of payment (commissions on completion). The courier and tracking number appear on your order page once dispatched.

Free pickup in Mumbai: for Mumbai PIN codes you may choose to collect the artwork free of charge; after payment we call you to arrange a time and share the pickup address.

International shipping is available on request by email, and any customs duties and import taxes are payable by the buyer.

Damaged or wrong item

Please record a short video while opening the parcel. If the artwork arrives damaged, or is not the piece you ordered, tell us within 48 hours of delivery with photos or the video. We will arrange a free return and give you a full refund, including delivery charges — or repair the piece, if you prefer.

Returns

Ready artworks may be returned within 7 days of delivery if they are unused and in their original packaging; return shipping is paid by the buyer. Commissioned artworks are made especially for you and cannot be returned, except when damaged or not as agreed.

Refunds

Approved refunds are made to the original payment method within 7 working days of our receiving the returned artwork.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, complaints and requests about orders or personal data may be sent to:

If a consumer complaint is not resolved, you may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Accessibility

We want everyone to be able to enjoy this art, in the spirit of the Rights of Persons with Disabilities Act, 2016. The site aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.

• A Display button at the top of every page lets you choose light or dark mode, make text larger, reduce motion and animations, switch on higher contrast, use an easier-to-read font, or underline links. Your choices are remembered on your device.
• If your device asks for reduced motion, animations are switched off automatically.
• Everything can be used with a keyboard, with visible focus and a “Skip to content” link; the artwork viewer works with arrow keys and Escape.
• Every artwork has a descriptive title that screen readers announce.

Artworks are visual by nature, and titles cannot capture every detail. If anything on the site is difficult to use, please email mahasriphoto24@gmail.com and we will help and improve it.